So you want to sell physical goods? Great! let's get started!
You can sell a multitude of physical goods, from badges, band or show merch, membership to your magazines... the opportunities are endless. Contact us and let us know in more detail your product, quantities, sizes etc. We also offer Pre-order as a sale option. We do ask that if you are offering an item pre-sale, that you fulfil your obligation to your customers, no one likes to be left hanging.
We take care of sending you the shipping information, and communicating with your customers about delays, but it is your responsibility to organise and send the product.
We ask that you only sell brand new products that you have created. If you want to sell your really cool second hand Red camera or PS4, we would suggest Facebook Marketplace, E-bay or another trading post based website; We want your ART! And art comes in many forms, if you are a custom maker of throwing knives or a craft canvas maker, a fashion designer, a magazine maker, YES! we want your stuff!
There are some items which we can't sell on our marketplace. For that list, see our NO NO list
Good practices and things to think about.
While we've provided you with a set of tools to support the selling of physical goods, it is up to you to use those tools to ensure customer satisfaction, increase brand love, and ultimately grow your business through positive feedback of satisfied customers. As you set up your business, here are some ways to grow it into one that people love to buy from.
1. Be clear on what you're selling: No one likes to be disappointed. Make sure your followers understand exactly what they are buying from you by being clear about all the things that could impact their decision to buy your product. Your product description should include details like:
- Useful sizing information
- Product dimensions
- Specifics on fabrics and textures
- Shipping dates and estimated arrival times
- Your refund policy
2. Be timely with your delivery: Don't forget that someone is waiting with bated breath for your latest creation to be their latest purchase. The sooner you get your product into your customer's hands the sooner they can start praising to the world about how much they love it.
Plan to ship out orders within 2-3 days of sale. This means selling what you have, not what you hope to have. In other words, you should be ready to go to market before you get there.
Unfortunately, delayed delivery or non-delivery can create a nearly irreversible negative buying experience, hampering your ability to grow your business. Repeatedly delaying shipping puts you at a higher risk of chargebacks from disappointed customers. Your product could be suspended or terminated if your chargeback rate is too high.
If your product is more than a week away from beings shipment ready, consider making it a 'pre-order' instead. This way, excited customers can place an order right away and rest easy knowing that their cards will not be charged until you're 5-7 days away from shipment.
3. Be clear on your method and timing of delivery: Chances are your followers are going to want to track that new purchase like a homing pigeon (ok...maybe more like their arriving Uber driver). Let your customers know when to expect their order as soon as they've made a purchase and give them a tracking number once their order has shipped. Trust us, they'll thank you for it.
Let us know if you have any questions. Otherwise, follow these guidelines and you'll have eager customers lining up for more before you know it.